Product Package& Delivery
1. Voltage is different in our country. What do we do?
No worry. Both voltage and power plug will match with your local standard. We will confirm with you before order.
2. How long about the warranty?
All machines are built with brand new high quality material. So the machines are all in long life-span over years, and less fault problem.Ordinary the warranty year is about 1 year. During the warranty time, some of the spare parts and some of the spare parts delivery fee our company are in charge. You can rest your assure.
3. Do you offer English manual? Can you help with installation?
Yes all English manual. Machines also in English. And our technicians will guide you online patiently. It’s not difficult. Please do not worry. If you really need the installation help, our company can send one engineer to help you.
4. Do you offer after service, even in our country?
Yes this is an important support. We guarantee 1year warranty + lifetime technical support. Our technicians can also come to you in person if you need technical help, as long as their expenses are covered.
5. Do you offer site design services?
Of course, we have very professional design team. Our designers can make the layout and 3D plan according to your idea and our professional advice. No extra charge. Tell us your plan and site details, CAD drawing is better. Ordinary the design takes 2-5 days.
6. Do your company have the certifications that are required for use in our country?
Our Company is CE certified and SGS audited. If you require any additional qualifications, pls tell our sales team, and we will help to get them.